PRIVACY POLICY

For a Bahasa Malaysia translation of this Privacy Policy, please click here. In the event of conflict, the English version of this Privacy Policy prevails.

L’Oréal’s ambition is to be an exemplary corporate citizen to help make the world a more beautiful place. We place great value on honesty and clarity and we are committed to building a strong and lasting relationship with our consumers based on trust and mutual benefit. Part of this commitment means safeguarding and respecting your privacy and your choices. Respecting your privacy is essential to us. This is why we set out “Our Privacy Promise” and our full Privacy Policy below.

OUR PRIVACY PROMISE

  1. We respect your privacy and your choices.
  2. We make sure that privacy and security are embedded in everything we do.
  3. We do not send you marketing communications unless you have asked us to. You can change your mind at any time.
  4. We never offer or sell your data.
  5. We are committed to keeping your data safe and secure. This includes only working with trusted partners.
  6. We are committed to being open and transparent about how we use your data.
  7. We do not use your data in ways that we have not told you about.
  8. We respect your rights, and always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.

For more information about our privacy practices, below we set out what types of personal data we may receive from you directly or from your interaction with us, how we may use it, who we may share it with, how we protect it and keep it secure, and your rights around your personal data. Of course all situations may not apply to you. This Privacy Policy gives you an overview of all possible situations in which we could interact together.

The more you interact with us, the more you let us know you and the more we are able to offer you tailored services.

When you share personal data with us or when we collect personal data about you, we use it in line with this Privacy Policy. Please read this information and our Q&A page (if any) carefully. If you have any questions or concerns about your personal data, please contact us via the contact details set out in the "Contact" section below.

WHAT WILL YOU FIND IN THIS PRIVACY POLICY?

Who we are

Urban Decay is a part of the L’Oréal Malaysia Sdn. Bhd. brand portfolio. L’Oréal Malaysia is responsible for the personal data that you share with us. When we say “L’Oréal”, “us”, “our” or “we”, this is who we are referring to. L’Oréal is the “data user” for the purposes of applicable data protection laws.

L’Oréal Malaysia Sdn. Bhd, No. 8, 13A & 15, Uptown 2, No. 2, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan

Representative: L’Oréal Malaysia Customer Service ([email protected])

Website: www.urbandecay.com.my

What is Personal Data?

“Personal data” means any information or pieces of information that could identify you either directly (e.g. your name) or indirectly (e.g. through pseudonymized data such as a unique ID number) and / or information which makes you identifiable. This means that personal data includes things like email/home addresses/mobile phone, usernames, profile pictures, personal preferences and shopping habits, user generated content, financial information, and welfare information. It could also, in certain circumstances, include unique numerical identifiers like your computer’s IP address or your mobile device’s MAC address, as well as cookies.

WHAT DATA DO WE COLLECT FROM YOU AND HOW DO WE USE IT?

L'Oréal believes that you, the consumer, are at the heart of what we do. We love hearing from you, learning about you, and creating and delivering products that you enjoy. And we know that many of you love talking to us. Because of this, there are many ways that you might share your personal data with us, and the way that we might collect it.

We might collect, record, hold, store, use, disclose, receive and/or process (collectively referred to as "Process") data from you via our websites, forms, apps, devices, L’Oréal products or brands pages on social media or otherwise. Sometimes you give this to us directly (e.g. when you create an account, when you contact us, when you purchase from our websites/apps or stores/beauty salon), sometimes we collect it (e.g. using cookies to understand how you use our websites/apps) or sometimes we receive your data from other third parties, including other L’Oréal Group entities.

When we collect data, we indicate the mandatory fields via asterisks where such data is necessary for us to:

  • Perform our contract with you (e.g. to deliver the products you have purchase on our websites/apps);
  • Provide you with the service you have asked for (e.g. to provide you with a newsletter); or
  • Comply with legal requirements (e.g. invoicing).

If you do not provide the data marked with an asterisk, this may affect our ability to provide the products and services to you.

We set out further details in the table below, explaining:

  1. During what interaction your data may be provided or collected? This column explains what activity or situation you are involved in when we use or collect your data. For example, whether you are making a purchase, signing up to a newsletter, or browsing a website/app.
  2. What personal data may we receive from you directly or resulting from your interaction with us? This column explains what types of data we may Process about you depending on the situation.
  3. How and why we may use it? This column explains what we may do with your data and the purposes for Processing it.
  4. What is the legal basis for using your personal data? This column explains the reason we may use your data.
  5. Depending on the purpose for which the data is used, the legal basis for the processing of your data can be:
    • Your consent;
    • Our legitimate interest, which can be:
    • Improvement of our products and services: more specifically, our business interests to help us better understand your needs and expectations and therefore improve our services, websites / Apps / devices, products and brands for our consumers’ benefit.
    • Fraud prevention: to ensure payment is complete and free from fraud and misappropriation.
    • Securing our tools: to keep tools used by you (our websites/Apps/devices) safe and secure and to ensure they are working properly and are continually improving.
    • The performance of a contract: more specifically to perform the services you request from us;
    • Legal grounds where a processing is required by law.
During which interactions may you provide and we may collect your data? What personal data may we receive from you directly or resulting from your interaction with us? How and why we may use your data? What is the legal basis for using your personal data?
Account Creation and management
Information collected during the creation of an account on L’Oréal websites/apps, through a social media login, or in store.
Depending on how much you are interacting with us, those data may include:
  • Name and surname;
  • Gender;
  • Email address;
  • Address;
  • Phone number;
  • Photo;
  • Birthday or age range;
  • ID, username, and password;
  • Personal description or preferences;
  • Order details;
  • Social media profile (where you use social login or share this personal data with us).
To:
  • Manage your orders;
  • Manage any competitions, promotions, surveys or contests you choose to enter;
  • Respond to your questions and otherwise interact with you;
  • Offer you a loyalty program;
  • Allow you to manage your preferences;
  • Performance of a contract To provide you with the service you requested (e.g. create an account, complete a survey, or purchasing a product).
  • Send you marketing communications (where you have asked us to) which may be tailored to your “profile” (i.e. based on the personal data we know about you and your preferences);
  • Consent To send you direct marketing communications.
  • Offer personalized services based on your beauty characteristics;
  • Monitor and improve our websites/apps ;
  • Run analytics or collect statistics
  • Secure our websites/apps and protect you and us against fraud;
  • Legitimate Interest To ensure our websites/apps remain secure, to protect them against fraud, and to help us better understand your needs and expectations and therefore improve our services, products and brands.
Newsletter and commercial communications subscription Depending on how much you are interacting with us, those data may include:
  • Email address;
  • Name and surname;
  • Personal description or preferences;
  • Social media profile (where you use social login or share this personal data with us).
To :
  • Send you marketing communications (where you have asked us to) which may be tailored to your “profile” based on the personal data we know about you, and your preferences (incl. location of your favourite store);
  • Consent To send you direct marketing communications.
  • Run analytics or collect statistics.
  • Legitimate Interest To tailor our marketing communications, understand their effectiveness, and ensure you receive the most relevant experience; to help us better understand your needs and expectations and therefore improve our services, products and brands.
  • Keep an up to date suppression list if you have asked not to be contacted.
  • Legal grounds To keep your details on the suppression list if you have asked us not to send you any direct marketing anymore.
Purchases and order management
Information collected during the purchase process made on L’Oréal website/apps/social pages or in store
Depending on how much you are interacting with us, those data may include:
  • Name and surname;
  • Email address;
  • Address (delivery and invoicing);
  • Phone number;
  • Personal description or preferences;
  • Social media profile (where you use social login or share this personal data with us);
  • Transaction information including purchased products and store location;
  • Payment and information; or
  • Purchase history
To
  • Contact you to finalize your order where you have saved your shopping cart or placed products in your cart without completing the checkout process;
  • Inform you when a product you wanted to purchase is available;
  • Process and follow your order including delivering the product to the address you indicated;
  • Manage the payment of your order. To be noted, payment information (credit card number / Paypal information / bank account details) are not collected by us but directly by payment service providers;
  • Manage any contact you have with us regarding your order;
  • Performance of a contract: To provide you with the service you requested (purchase).
  • Secure the transactions against fraud. To be noted, we use a third party provider’s solution to detect fraud and ensure the payment is complete and made by you or someone authorized by you;
  • Enrich your profile if you place a purchase using your account information;
  • Measure satisfaction;
  • Manage any dispute relating to a purchase;
  • For statistics purposes.
  • To protect you and us from fraudulent transaction and to ensure the payment is complete and free from fraud and misappropriation.
  • Legitimate interest
Online browsingInformation collected by cookies or similar technologies (“Cookies”*) as part of your browsing on L’Oréal website/apps and/or on third-party website/apps.

For information on specific Cookies placed through a given website/app, please consult the relevant cookie table.

* Cookies are small text files stored on your device (computer, tablet or mobile) when you are on the Internet, including on L’Oreal Group’s websites.
Depending on how much you are interacting with us, those data may include:
  • Data related to your use of our websites/apps:
  • Where you came from;
  • Login details;
  • Pages you looked at;
  • Videos you watched;
  • Ads you click on or tap;
  • Products you search for;
  • Your location;
  • Duration of your visit;
  • Products you selected to create your basket.
Technical Information:
  • IP address;
  • browser information;
  • device information.
A unique identifier granted to each visitor and the expiration date of such identifier.
We use Cookies, where relevant, with other personal data you have already shared with us (such as previous purchases, or whether you’re signed up to our email newsletters) or the following purposes:
  • To allow proper functioning of our website/apps:
    • proper display of the content;
    • creation and remembering of a cart;
    • creation and remembering of your login;
    • interface personalisation such as language;
    • parameters attached to your device including your screen resolution, etc;
    • improvement of our websites/apps, for example, by testing new ideas.:
  • To ensure the website/app is secure and safe and protect you against fraud or misuse of our websites or services, for example through performing troubleshooting.
  • To run statistics:
    • To avoid visitors being recorded twice;
    • To know users’ reaction to our advertising campaigns;
    • To improve our offers;
    • To know how you discovered our websites / apps.
  • Legitimate interest: to ensure we are providing you with websites/apps, advertising and communications that are working properly and are continually improving for cookies that are (i) essential for the functioning of our websites/apps, (ii) used to keep our websites/apps safe and secure.
  • To deliver online behavioural advertising:
    • to show you online advertisements for products which may be of interest to you, based on your previous behaviour;
    • to show you ads and content on social media platforms.
  • To tailor our services for you:
    • to send you recommendations, marketing, or content based on your profile and interests;
    • to display our websites/apps in a tailored way like remembering your cart or login, your language, the user-interface customization cookies (i.e. the parameters attached to your device including your screen resolution, font preference, etc).
  • To allow sharing of our content on social media (sharing buttons intended to display the site).
  • Consent For all other cookies.
Promotional operationsInformation collected during a game, contests, promotional offer, sample requests, surveys. Depending on how much you are interacting with us, those data may include:
  • Name and surname;
  • Email address;
  • Phone number;
  • Birth date;
  • Gender;
  • Address;
  • Personal description or preferences;
  • Social media profile (where you use social login or share this personal data with us);
  • Other information you have shared with us about yourself (e.g. via your “My Account” page, by contacting us, or by providing your own content such as photos or a review, or a question via the chat function available on some websites/apps, or by participating in a contest, game, survey).
  • To complete tasks that you have asked us to, for example to manage your participation in contests, games and surveys, including to take into account your feedback and suggestions.
  • Performance of contract To provide you with the service you requested.
  • For statistics purposes.
  • Legitimate Interest To help us better understand your needs and expectations and therefore improve our services, products and brands.
  • To send you marketing communications (where you have asked us to)
  • Consent To send you direct marketing communications.
User Generated Content
Information collected when you submitted some content on one of our social platforms or accepted the re-use of content you posted on social media platforms by us.
Depending on how much you are interacting with us, those data may include:
  • Name and surname or alias;
  • Email address;
  • Photo;
  • Personal description or preferences;
  • Social media profile (where you use social login or share this personal data with us);
  • Other information you have shared with us about yourself (e.g. via your “My Account” page, by contacting us, or by providing your own content such as photos or a review, or a question via the chat function available on some websites/apps).
  • In accordance with the specific terms and conditions accepted by you:
    • To post your review or content;
    • To promote our products.
  • Consent To reuse the content you posted online.
  • For statistics purposes.
  • Legitimate interest To help us better understand your needs and expectations and therefore improve and promote our services, products and brands.
Use of Apps and devices
Information collected as part of your use of our apps and/or devices.
Depending on how much you are interacting with us, those data may include:
  • Name and surname;
  • Email address;
  • Location;
  • Birth date;
  • Personal description or preferences;
  • Photo;
  • Welfare data including skin tone, skin/hair type
  • Geolocation.
To
  • Provide you with the service requested (for example, virtually test our products, purchase our products through the app or on related e-com websites; advice and notifications regarding your sun exposure, your hair routine);
  • Analyse your welfare characteristics and recommend the appropriate products (including bespoke products) and routines;
  • Provide you product & routine recommendations;
  • Performance of a contract To provide you with the service requested (including, where needed, analysis by the research and innovation team of the algorithm necessary to provide the service).
  • For research and innovation by scientists within L’Oréal Group;
  • For monitoring and improvement of our apps and devices;
  • For statistics purposes.
  • Legitimate interest To always improve our products and services to match your needs and expectations and for research and innovation purposes;
EnquiriesInformation collected when you ask questions (e.g. through our consumer care) relating to our brands, our products and their use. Depending on how much you are interacting with us, those data may include:
  • Name and surname;
  • Phone number;
  • Email address;
  • Other information you have shared with us about yourself in relation to your enquiry (which may include welfare and health data).
  • To answer your enquiries; Where needed, to connect you with the relevant services;
  • Consent To process your enquiry.
  • For statistics purposes.
  • Legitimate Interest To help us better understand our customers’ needs and expectations and therefore improve our services, products and brands
  • For Cosmétovigilance:
    • To monitor and prevent any undesirable effect linked to the use of our products;
    • To perform studies relating to the safe use of our products;
    • To perform and follow-up on corrective measures taken, where needed.
  • Legal grounds To comply with the legal obligation to monitor undesirable effects of its products;
Sponsorship Depending on how much you are interacting with us, those data may include:
  • Name and surname;
  • Phone number;
  • Email address.
  • To send information on our products and or information tagged in a wish list to a person at another person’s request.
  • Performance of a contract To process the request.
And
  • Legitimate Interest To contact the person at another person’s request.

Please note that regardless of the legal basis set out above, to the extent consent is necessary under local applicable laws, our processing of your personal data is on the lawful basis of your consent.

For purposes of securing transactions placed through our websites/apps/devices against fraud and misappropriation, we use third party provider’s solution(s). The method of fraud detection is based on, for example, simple comparisons, association, clustering, prediction and outlier detections using intelligent agents, data fusion techniques and various data mining techniques.

This fraud detection process may be completely automated or may involve human intervention where a person takes the final decision. In any case, we take all reasonable precautions and safeguards to limit access to your data.

As a result of automatic fraud detection, you may (i) experience delay in the processing of your order / request whilst your transaction is being reviewed by us; and (ii) be limited or excluded from the benefit of a service if a risk of fraud is identified. You have the right to access information on which we base our decision. Please see “Your Rights and Choices” section below.

When we send or display personalised communications or content, we may use some techniques qualified as “profiling” (i.e. any form of automated processing of personal data consisting of using those data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s personal preferences, interests, economic situation, behaviour, location, health, reliability, or movements). This means that we may collect personal data about you in the different scenarios mentioned in the table above. We centralize this data and analyse it to evaluate and predict your personal preferences and/or interests.

Based on our analysis, we send or display communications and/or content tailored to your interests/needs.

You have the right to object to the use of your data for “profiling” in certain circumstances. Please see “Your Rights and Choices” section below.

We may share your personal data within L’Oréal Group to comply with our legal obligations, to prevent fraud and/or to secure our tools, to improve our products and services, or after having obtained your consent to do so.

Depending on the purposes for which they were collected, and only on a need-to-know basis some of your personal data may be accessed by L’Oréal Group entities worldwide, where possible in a pseudonimized way (not allowing direct identification), and where necessary to provide you with requested services.

We may also share your personal data in a pseudonimized way (not allowing direct identification) with L’Oréal Research & Innovation scientists, including those located outside of your country, for research and innovation purposes.

Where permitted, we may also share some of your personal data including those collected through Cookies between our brands to harmonize and update the information you share with us, to perform statistics based on your characteristics and to tailor our communications.

Please visit the L’Oréal group website, for further details on the L’Oréal Group, its brands and its locations.

We may share your personal data for marketing purposes with third party (whether within or outside of Malaysia) or entities of the L’Oréal Group.

We only share your personal data with third parties for direct marketing purposes with your consent. In this context, your data is Processed by such third party, acting as a data user, and its own terms and conditions and privacy notice apply. You should carefully check their documentation before consenting to the disclosure of your information to that third party.

Your personal data may also be Processed on our behalf by our trusted third party providers (whether within or outside of Malaysia).

We rely on trusted third parties to perform a range of business operations on our behalf. We only provide them with the information they need to perform the service, and we require that they do not use your personal data for any other purpose. We always use our best efforts to ensure that all third parties we work with keep your personal data secure. For instance, we may entrust services that require the Processing of your personal data to:

  • Third parties that assist and help us in providing digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine, user generated content curation tools;
  • Advertising, marketing, digital and social media agencies to help us to deliver advertising, marketing, and campaigns, to analyse their effectiveness, and to manage your contact and questions;
  • Third parties required to deliver a product to you e.g. postal/delivery services;
  • Third parties that assist and help us in providing IT services, such as platform providers, hosting services, maintenance and support on our databases as well as on our software and applications that may contain data about you (such services could sometimes imply access to your data to perform the required tasks);
  • Payment service providers and credit reference agencies for the purpose of assessing your credit score and verifying your details where this is a condition of entering into a contract with you;
  • Third parties that assist us for customer care and customer vigilance purposes.

We may also disclose your personal data to third parties (whether within or outside of Malaysia):

  • In the event that we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets. If L’Oréal or a part of its assets is acquired by a third party, personal data held by it about its customers relating to those assets is one of the transferred assets. Where appropriate, in such case, the buyer acting as the new data user Processes your data and its privacy policy governs the Processing of your personal data.
  • If we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our terms of use/sales or other terms and conditions you have agreed to; or to protect the rights, property, or safety of L’Oréal, our customers, or employees.
  • If we have your consent to do so
  • Or if we are permitted to do so by law.

We may disclose your personal data to our partners (whether within or outside of Malaysia):

  • In the event the service you subscribed to was co-created by L’Oréal and a partner (for example, a co-branded app). In such case, L’Oréal and the partner Process your personal data each for their own purposes and as such your data is Processed:
    • By L’Oréal in accordance with this Privacy Policy;
    • By the partner acting also as a data user under its own terms and conditions and in accordance with its own privacy policy.
  • In the event you agreed to receive marketing and commercial communications from a L’Oréal partner through a dedicated opt-in (for instance, through an app branded by L’Oréal and made available to its partners). In such case, your data is Processed by the partner acting as a data user under its own terms and conditions, and in accordance with its privacy policy.
  • We may publish on our supports content from social networks. In the event you consult content from social networks on our website/apps, a Cookie from such social network may be stored on your device. We invite you to read the Cookie Policy of these social networks for more information.
  • When we use Google advertising services on our websites/apps, Google will access and use your personal data. If you wish to learn more on how Google uses your personal data in this context, please consult their Google Privacy & Terms, which govern these services and data processing.

Information that Facebook collects and shares with us

All Facebook features and services available on our website/app are governed by the Facebook Data Policy, in which you can get more info about your privacy rights and settings options.

By using this website/app, you may:

  • Sign-up with your Facebook login. If you do so, you consent to share some of your public profile information with us;
  • Use the Facebook social plug-ins, such as “like” or “share” our content on the Facebook platform;
  • Accept cookies from this website/app (also identified as “Facebook Pixel”) that will help us understand your activities, including information about your device, how you use our services, the purchase you make and the ads you see, whether or not you have a Facebook account or are logged into Facebook. When you are using those Facebook features, we collect data that help us to:
  • Show you adds you might be interested in on Facebook (or Instagram, Messenger or any other Facebook services);
  • Measure and analyze the effectiveness of our website/app and ads.

We may also use the personal information you gave us on this website/app (such as your name and surname, email, address, gender and phone number) to identify you in Facebook (or Instagram, Messenger or any other Facebook services) in order to show you ads that are even more relevant for you. While doing this, Facebook will not share your personal information and will delete the information promptly after the match process is complete.

We do not offer or sell your personal data.

The data that we collect from you may be Processed, transferred to, accessed from, and stored at a destination outside Malaysia. It may also be Processed by staff members operating outside Malaysia who work for us or for one of our service providers.

L’Oréal transfers personal data outside of Malaysia only in a secure and lawful way. As some countries may not have laws governing the use and transfer of personal data, we take steps to make sure that third parties adhere to the commitments set out in this Policy. These steps may include reviewing third parties’ privacy and security standards and/or entering into appropriate contracts (based on the template adopted by the EU Commission available here).

For further information, please contact us as per the “Contact” section below.

We only keep your personal data for as long as we need it for the purpose for which we hold your personal data, to meet your needs, or to comply with our legal obligations.
To determine the data retention period of your data, we use the following criteria as guidance:

  • Where you purchase products and services, we keep your personal data for the duration of our contractual relationship;
  • Where you participate in a promotional offer, we keep your personal data for the duration of the promotional offer;
  • Where you contact us for an enquiry, we keep your personal data for the duration needed for the processing of your enquiry;
  • Where you create an account, we keep your personal data until you require us to delete it or after a period of inactivity (no active interaction with brands) defined in accordance with local regulations and guidance;
  • Where you have consented to direct marketing, we keep your personal data until you unsubscribe or require us to delete it or after a period of inactivity (no active interaction with brands) defined in accordance with local regulations and guidance;
  • Where cookies are placed on your computer, we keep them for as long as necessary to achieve their purposes (e.g. for the duration of a session for shopping cart cookies or session ID cookies) and for a period defined in accordance with local regulations and guidance.

We may retain some personal data to comply with our legal or regulatory obligations, as well as to allow us to manage our rights (for example to assert our claims in Courts) or for statistical or historical purposes.

When we no longer need to use your personal data, it is removed from our systems and records or anonymised so that you can no longer be identified from it.

We are committed to keeping your personal data secure, and taking all reasonable precautions to do so. We contractually require that trusted third parties who handle your personal data for us do the same.

We always do our best to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent unauthorised access. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. As such, any transmission is at your own risk.

Our websites and apps may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible or liable for these policies. Please check these policies before you submit any personal data to these websites.

We may also offer you the opportunity to use your social media login. If you do so, please be aware that you share your profile information with us depending on your social media platform settings. Please visit the relevant social media platform and review its privacy policy to understand how your personal data is shared and used in this context.

Some of our websites and apps allow users to submit their own content. Please remember that any content submitted to one of our social media platforms can be viewed by the public, so you should be cautious about providing certain personal data e.g. financial information or address details. We are not responsible for any actions taken by other individuals if you post personal data on one of our social media platforms and we recommend that you do not share such information.

YOUR RIGHTS AND CHOICES

L’Oreal respects your right to privacy: it is important that you are able to control your personal data. You have the following rights:

Your rights What does this mean?
The right to be informed You have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. This is why we are providing you with the information in this Policy.
The right of access You have the right to access to the personal data we hold about you (subject to certain restrictions). We may charge a reasonable fee taking into account the administrative costs of providing the information. Requests may in certain circumstances, be refused in accordance with the requirements prescribed under law.
To do this, please contact us at the details below.
The right to rectification You have the right to have your personal data rectified if it is incorrect or outdated and/or completed if it is incomplete.
To do this, please contact us at the details below. If you have an account, it may be easier to correct your own data via your “My Account” function.
The right to erasure/right to be forgotten In some cases, you have the right to have your personal data erased or deleted. Note this is not an absolute right, as we may have legal or legitimate grounds for retaining your personal data. If you would like us to delete your personal data, please contact us at the details below. Please note that if you wish to delete your personal data, depending on the personal data deleted, we may not be able to provide you with the requested services as described within this Privacy Policy.
The right to object to direct marketing, including profiling You can unsubscribe or opt out of our direct marketing communication at any time.

It is easiest to do this by clicking on the “unsubscribe” link in any email or communication we send you. Otherwise, you can contact us using the contact details below.

If you would like to object to any profiling, please contact us at the details below.
The right to withdraw consent at any time for data Processing based on consent You can withdraw your consent to our Processing of your data. The withdrawal of consent shall not affect the lawfulness of Processing before the withdrawal of consent.

If you would like to withdraw your consent, please contact us at the details below. Please note that if you withdraw your consent, we may not be able to provide you with the requested services as described within this Privacy Policy.
The right to lodge a complaint with a supervisory authority You have the right to contact the data protection authority of your country in order to lodge a complaint against the data protection and privacy practices of L’Oréal.

Do not hesitate to contact us at the details below before lodging any complaint with the competent data protection authority.
The right to data portability You have rights to move, copy or transfer data from our database to another. This only applies to data that you have provided whereby the Processing is carried out by automated means.
For further details, please contact us at the details below.
The right to restriction You have the right to request restriction of our Processing of your data. This right means that our Processing of your data is restricted, so we can store it, but not use nor Process it further.
It applies in limited circumstances as follows:
  • the accuracy of the personal data is contested by the data subject (i.e. You), for a period enabling the data user to verify the accuracy of the personal data;
  • the Processing is unlawful and the data subject (i.e. You) opposes the erasure of the personal data and requests the restriction of their use instead;
  • the data user (i.e. L’Oréal) no longer needs the personal data for the purposes of the Processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.
  • If you would like to request restriction or limitation of your data, please contact us at the details below.
The right to deactivate Cookies You have the right to deactivate Cookies. The settings from the Internet browsers are usually programmed by default to accept Cookies, but you can easily adjust it by changing the settings of your browser.

Many cookies are used to enhance the usability or functionality of websites/apps; therefore disabling cookies may prevent you from using certain parts of our websites/apps as detailed in the relevant Cookie Table.

If you wish to restrict or block all the cookies which are set by our websites/apps (which may prevent you from using certain parts of the site), or any other websites/apps, you can do this through your browser settings. The Help function within your browser should tell you how. For more information please consult the following links: http://www.aboutcookies.org/;

To deal with your request, we may require proof of your identity.

Contact

If you have any questions or concerns about how we treat and use your personal data, or would like to exercise any of your rights above, you may contact our Data Privacy Officer via e-mail at [email protected] or via telephone line at 1-300-22-2232 or by writing to us at L'Oreal Malaysia Sdn. Bhd., No. 8, 13A & 15, Uptown 2, No. 2, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.

Please note that by visiting our website and / or utilizing and procuring our products and services, you are deemed to have consented to the terms in this Privacy Policy unless and until you otherwise notify us via the contact details set out above.

(Updated as of: September 2020)

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UD BEAUTY JUNKIES REWARDS PROGRAM TERMS AND CONDITIONS. By participating, you agree to the following rules governing the Urban Decay Cosmetics Rewards Program ("UD Beauty Junkies Rewards"), including binding arbitration in the event of any disputes involving your purchase or participation. You need not join to purchase products at www.urbandecay.com.my or any Urban Decay retail store. If you do not agree with these rules, please do not enroll.

A. Overview of the UD Beauty Junkies Rewards Program: The UD Beauty Junkies Rewards Program (the "Program") is sponsored by Urban Decay Cosmetics ("Sponsor") through which individuals ("Member") can collect points by purchasing products on www.urbandecay.com.my and Urban Decay retail stores. Membership rewards and benefits are valid at www.urbandecay.com.my and in Urban Decay retail stores only.

B. General Membership Guidelines: Membership in the UD Beauty Junkies Rewards program is voluntary. You need not join to purchase products at www.urbandecay.com.my or at any retail location. Membership is nontransferable and is subject to present and future terms and conditions. Communications about the program, including any changes, will be communicated by email or at https://www.urbandecay.com.my/beauty-junkies/. Membership in the Program and its benefits are offered at the discretion of Urban Decay Cosmetics. Urban Decay Cosmetics may, at any time terminate, change, limit, modify, suspend or cancel the UD Beauty Junkies Rewards Program or any rules, regulations, benefits or conditions of participation by posting the modified rules at https://www.urbandecay.com.my/beauty-junkies/ or by communication though email. Your continued Membership in the Program after such posting will constitute your acceptance.

C. Eligibility: The UD Beauty Junkies Rewards program is open to all Malaysian residents older than 18 years of age as of 1st January 2017 with a valid MyKad and address in Malaysia. Individuals under the age of majority in their state must have the consent of his or her parents or legal guardian, to participate in this program and a parent or other legal guardian must agree to the enforceability of these Terms and Conditions. The Program is provided to individuals and natural persons only. Corporations, associations, partnerships or groups may not participate. The Program is void where prohibited by law.

D. Enrolling in the Program: To enrol in the UD Beauty Junkies Rewards Program, you must have made a minimum purchase of RM250 on www.urbandecay.com.my or at any Urban Decay freestanding stores in Malaysia on first day of enrolment. Your enrollment will be confirmed with a welcome message at the email address provided which will include your Program enrollment information. One (1) membership account is limited to one person only.

E. Earning Program Rewards: UD Voucher Rewards are based on Ringgit spent on qualifying UD Beauty Junkies online purchases or at Urban Decay freestanding stores in Malaysia. Points begin accruing on purchases made after joining the program. Prior purchases are not eligible for program points. UD Beauty Junkies Rewards Offers may be redeemed only for purchases made via www.urbandecay.com.my and Urban Decay free standing stores in Malayisa. Purchases at Urban Decay counters in department stores, pharmacies or other third party retailers, Travel Retailers (including duty free stores) and e-tailers are not eligible for the UD Beauty Junkies Rewards program.

Sponsor reserves the right to change the number of points awarded for purchases at any time during the Program.
i. UD Beauty Junkies Reward Offers may make promotional offers selectively available to members, based on purchase activity, geographic location, program participation, or other factors.
ii. From time to time, Urban Decay Cosmetics may also provide members with an opportunity to earn additional Points or UD Beauty Junkies Reward Offers through participation in site activities, such as posting reviews/uploading user content in social media.

F. Redeeming Program Rewards: UD Beauty Junkies Points are valid for 12 months from the date of issue. UD Vouchers must be redeemed in full in a single purchase. Once you use a UD Vouchers, they cannot be re-used. Any unused Vouchers balances will be forfeited. Points accumulate over the course of 12 months and will revert to zero at the end of the 12 months and are not carried over from year to year.

UD Vouchers may be redeemed within 365 days of achieving that UD Voucher either at www.urbandecay.com.my or at any Urban Decay retail store in Malaysia.

Members must have sufficient Points to redeem a UD Voucher. Points cannot be combined with cash or with another member's Points to obtain a UD Voucher. UD Beauty Junkies reserves the right to limit the quantities of UD Vouchers redeemed by a single member in a given time period. UD Voucher can only be used by the owner of the Rewards account. In the event you return a purchase for which you received Points, Points will be deducted based on the Ringgit value of the return. Redemption offers may be time-limited or available only in limited quantities. Redemption is subject to availability of the item to be redeemed.

G. Returned Purchases: If an item is returned, the earnings will be deducted from your UD Beauty Junkies Rewards Account equal to the amount earned for the applicable amount of that purchase.

H. Account Activity:
Points and UD Vouchers are available once the points from qualifying purchases appear in users account.

i. Each Member is responsible for ensuring the accuracy of his/her Account and should check his/her Account regularly. Each Member is responsible for ensuring that the mailing address and the email address associated with his/her Account is accurate and up to date. Sponsor is not responsible for non-receipt of a Reward that was shipped to the mailing address associated with a Member's Account. Changes to an Account or Account Information may only be made by the Member to whom the Account belongs. Sponsor is not responsible for any incorrect or inaccurate information supplied by any Member participating in the Program nor is the Sponsor required to verify the correctness or accuracy of such information.

If a Member believes that points were not properly credited to his/her Account or did not provide Rewards number at the time of purchase, the Member must notify Sponsor by using one of the communication options in the Contact Us page found here within 30 days of the date the purchase was made.

ii. Upon termination of a Membership/Account for any reason, all points are lost, regardless of how they were acquired by Member.

iii. In the event the Program is extended for another term, points earned during the prior 12 months of join date will not be carried over.

iv. Memberships/Accounts cannot be transferred to another person.

I. Duplicate Accounts:
Only one UD Beauty Junkies Rewards Program account may be associated with a single NRIC number. In the event of a dispute over ownership of an account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

i. If more than one (1) account is assigned to an individual, or if an individual opens more than one (1) account, the Member will only receive points for one (1) account. Duplicate Accounts will be cancelled and the Sponsor shall have the absolute discretion to decide which account should be cancelled or terminated.

J. Inactive Accounts:
In the event an Account is inactive for any given two (2) year period, the member Member's account will be considered deactivated. Inactivity is defined as no Points earned or no Point redemption. No extensions, cash refunds or other exchanges will be allowed for Points that have been removed from an Account based on inactivity. In order to reactivate an account a Member must contact customer satisfaction from the email address that is assigned to the account.

K. Membership Cancellation: You may cancel your membership in the Program at any time by emailing Customer Service.

L. Communication: As a member, you will periodically receive emails from UD Beauty Junkies. You may opt-out of the marketing emails at any time, but operational emails will still be sent to you as it relates to your membership in UD Beauty Junkies Rewards. Examples of these are: the welcome email, a UD Beauty Junkies Reward confirmation email, a monthly Points balance email, or other communications that help us to ensure that your account is monitored. Unless otherwise stated, Points or Reward Offers will be communicated to you via email on a monthly basis.

M. General Program Conditions and Exclusions:
Urban Decay Cosmetics reserves the right to cancel, suspend and/or modify the Program, or any part of it, if there is any evidence of virus, worms, bugs, non-authorized human intervention, or any fraud, technical failures or any other factor beyond Urban Decay Cosmetics reasonable control impairs the integrity or proper functioning of the Program, as determined by UD Beauty Junkies in its sole discretion. UD Beauty Junkies reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the registration process or the operation of the Program or to be acting in violation of these Terms and Conditions or any other promotion or disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the Offer may be a violation of criminal and civil law, and, should such an attempt be made, Urban Decay Cosmetics reserves the right to seek damages (including Attorneys' fees) from any such person to the fullest extent permitted by law. Urban Decay Cosmetics' failure to enforce any term of these Terms and Conditions shall not constitute a waiver of that provision.

By enrolling in UD Beauty Junkies Rewards, you agree to provide true, accurate, current and complete information about yourself and maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any data that is untrue, inaccurate, not current or incomplete, or if Urban Decay Cosmetics in its sole discretion, suspects that your registration data is untrue, inaccurate, or incomplete or that you are in any way abusing your membership in UD Beauty Junkies Rewards, Urban Decay Cosmetics reserves the right to suspend, terminate or refuse your participation.

UD Beauty Junkies Reward Points cannot be redeemed for cash at any time (unless required by law).

Points may not be used towards purchases of Urban Decay Cosmetics gift certificates, charitable items, promotional value sets, sales tax, or shipping charges. Points may not be combined with other UD Beauty Junkies promotional offers. Redemption offers are time-limited or available only in limited quantities.

Points may not be combined with another member's Points, transferred, of sold. Points have no cash value and cannot be redeemed for cash at any time. Points have no purpose or use other than in exchange for benefits, products or services offered by Urban Decay Cosmetics.

Points are not valid unless earned in strict compliance with the requirements set forth and intended by UD Beauty Junkies Rewards and member shall not attempt to earn points by any means (including without limitation, by using any script, bot, data mine or other automated means) that only simulates applicable requirements. In the case of a dispute regarding the Points available to any member, Urban Decay Cosmetics' decision will be final. Upon termination of membership for any reason, all points will be forfeited and UD Beauty Junkies Rewards will not provide cash equivalent for rewards or Points.

By enrolling in UD Beauty Junkies Rewards, you agree not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any User Content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, or other feature available on or through UD Beauty Junkies Rewards, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates UD Beauty Junkies Site Terms and Conditions or any Other Agreement.

i. You further agree not to (a) upload any content that imposes an unreasonable or disproportionately large load on Urban Decay Cosmetics computing, storage or communications infrastructure, or attempts to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or otherwise; (b) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of Urban Decay Cosmetics, or any third party; (c) creates Member accounts by any automated means or under false pretenses or impersonates any person or entity, including an employee or representative of Urban Decay Cosmetics; (d) harvests, scrapes or collects any information from www.urbandecay.com.my or https://www.urbandecay.com.my/beauty-junkies.

ii. UD Beauty Junkies is not responsible for any incorrect or inaccurate information supplied by Members while participating in the Program.

iii. Accrued points are not transferable in the event of death or divorce and do not constitute property of member.

N. Release: By participating in UD Beauty Junkies Rewards Program, each Member agrees to release and hold harmless Urban Decay Cosmetics and their respective parents, affiliates, suppliers, distributors, advertising/promotion agencies, and offer suppliers, and each of their respective parent companies and each such company's officers, directors, employees and agents (collectively, the "Released Parties") from and against any claim or cause of action, including, but not limited to, losses or damages of any kind, including personal injury, death, or damage to or loss of property, arising out of participation in the Offer or receipt or use or misuse of any Product or coupon.

O. Limitation of Liability: The Sponsor is not responsible for incorrect or inaccurate transcription of information, for problems related to any of the equipment or programming associated with the Program or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network, cellular network, or electronic transmission, for problems relating to computer equipment, software, inability to access the Website or online service, or for any other technical or non-technical error or malfunction. In the event of a printing error or irregular packaging, neither UD Beauty Junkies nor respective related companies, parents, subsidiaries, affiliates, and respective agents and their agencies, suppliers and other companies involved in the development or execution of the Program or the production or distribution of Program materials (“Releases”) shall have any liability. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ANY OF THE RELEASEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF THE SPONSOR IMPROPERLY DENIES A MEMBER ANY POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT NUMBER OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. UD Beauty Junkies, its officers, directors, employees, promotion agencies, agents, successors, assigns, and service providers, are not responsible for any products or services offered by the Rewards Partners. TO THE FULLEST EXTENT ALLOWABLE BY LAW, UD Beauty Junkies, ITS JOINT VENTURES, OFFICERS, DIRECTORS, EMPLOYEES, AND THEIR PROMOTION AGENCIES SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND/OR SERVICES OFFERED BY ANY REWARDS PARTNER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Members agree to rely solely on the manufacturer's warranties, if any, for any products redeemed through this Program. By participating in the UD Beauty Junkies Rewards Program, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to that member's participation in UD Beauty Junkies Rewards, use of points or rewards, or agreement to these Terms. Urban Decay Cosmetics is not responsible for requests or correspondence lost or delayed in the mail.

P. Governing Law and Jurisdiction: This Program and these Terms will be governed by and construed in accordance to the laws of Malaysia. Urban Decay Cosmetics and member each agree that any dispute, claim, or controversy arising from or relating to this Program and these Terms or member's Program membership will be resolved via amicable mediation before submitting to the exclusive jurisdiction of the Courts of Malaysia.

Q. Privacy: Your privacy is important to us. Enrollment information collected by the UD Beauty Junkies Rewards Program is subject to Urban Decay Cosmetics Privacy Policy at www.urbandecay.com.my.